We are extremely proud of the quality of our products and our high level of service and I’m sure that you’ll be absolutely delighted with any orders you place with us. If for any reason you should have the need to return an item to us, we will happily replace it.  This only applies WITHIN 3 MONTHS of order placement.

This is not a gimmick it’s a genuine guarantee that’s there to give you peace of mind when ordering online. I know the quality of all our products is exceptional and I’m sure you’ll love them but if for any reason an item isn't to your satisfaction we will replace it.

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If you ordered incorrectly and need a replacement
We put every measure in place to ensure this doesn't happen. Once a proof is approved we get to work producing your order. Therefore,  any mistakes will be regarded as a new order and as such should be made through the website in the usual way which will include postage and packing at the standard rate. 

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If the items have arrived damaged or an incorrect item has been sent:
Please contact us within 7 days. We will replace the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Do  not return damaged goods without contacting us first. Postage will not be refunded on faulty goods returned without prior notification.

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Any shortages/discrepancies must be advised within 7 days of receipt of your parcel. We therefore advise that you check your order on receipt as we cannot investigate shortages after this time.

 Sarah xx